Please wait for a few minutes before checking your email. It takes a while before the email gets sent to your respective email address. Worst case scenario, if you did not receive the email after half an hour, please check your email’s spam folder or bulk folder.
If you still did not find it in your spam or bulk folder, most probably your mail box is full.
Please also check your registered email address for Roaming Digital Certificate by login to MYCRS and click button “Profile” on your dashboard. Ensure that you have the correct email address in your profile or you could change the email by updating your profile.
If you face further issues, you may contact our Customer Care team for assistance.