Please follow the instructions below to perform online token unblocking:
1. Login to MYCRS by clicking on menu “LOGIN” on the front page. If you have yet to register, please register MYCRS account by clicking on menu “REGISTER” on the front page.
2. Download MYCRS User Client. Go to Dashboard → FAQ/Software. Select MYCRS User Client and install the software.
3. On MYCRS left menu, click on “View Status”.
4. Click on “Action” button of your certificate on the right menu. Select “Unblock Token”.
5. Enter your PIN in “New PIN” and “Confirm PIN” text box.
6. Click on button “Submit”.
7. You will receive email with “Unblock Code”.
8. Run MYCRS User Client and select menu Issuance >> Unblock Token.
9. Enter the Unblock Code you receive in the text box.
10. Click on button “Unblock”.
11. Your USB token now has been unblocked and you could use your new PIN (from Step 5).
Note : Your machine should have active Internet connection to perform unblocking.
Alternatively, you could return USB Token to Pos Digicert for unblocking purposes.
Kindly fill up Media Return Form (download here) and submit/courier the complete form together with the Token to:
- Pos Digicert Sdn Bhd (457608-K)
- 8-3A-02, Star Central,
- Lingkaran Cyberpoint Timur,
- 63000 Cyberjaya,
- Selangor Darul Ehsan.
(ATTN: APPLICATION TEAM)